How can we help?
FAQ's
General Questions
- What is Network tunneling?
- How do I cancel my auto-renewal of my Premium subscription?
- Betternet App Features and Settings
- How do I activate my Betternet account?
- What devices are supported by Betternet?
- Can I choose my IP address?
About Betternet
- Is My Information Encrypted if I Use the Free Version of Betternet?
- Is Betternet an Anti-Virus?
- What exactly is the free version of Betternet?
- Why doesn't Betternet use the more common VPN protocols?
- What's the protocol used by Betternet?
- Does Betternet have a Bandwidth Limit?
Payments & Subscriptions
- How can I update my payment method?
- What is Betternet's Refund Policy?
- Does Betternet offer a Premium service?
- Will My Purchase Renew Automatically?
- Is It Possible to Upgrade All My Devices to Premium with One Purchase or Should I Purchase for Each Device Individually?
- Can I Test Betternet Premium Service Before I Purchase?