How can we help?
FAQ's
General Questions
- What devices are supported by Betternet?
- Can I choose my IP address?
- How do I use Betternet?
- How often should I update to make sure I have the latest version?
- How do I link a New Device or Sign into My Premium Account?
- What are the differences between the Free vs. the Premium?
About Betternet
- Is My Information Encrypted if I Use the Free Version of Betternet?
- Is Betternet an Anti-Virus?
- What exactly is the free version of Betternet?
- Why doesn't Betternet use the more common VPN protocols?
- What's the protocol used by Betternet?
- Does Betternet have a Bandwidth Limit?
Payments & Subscriptions
- What is Betternet's Refund Policy?
- How do I cancel my Premium subscription purchased with a credit card?
- Does Betternet offer a Premium service?
- Will My Purchase Renew Automatically?
- Is It Possible to Upgrade All My Devices to Premium with One Purchase or Should I Purchase for Each Device Individually?
- Can I Test Betternet Premium Service Before I Purchase?