Before troubleshooting, please make sure:
- You are connected to the internet
- A 3rd party app is not interfering with Internet Settings (For example, a firewall with strict settings or another VPN application, or some anti-virus software)
After the above has been verified, please follow these steps:
- Disconnect from Betternet
- Connect to a different network (for example try connecting to another Wi-Fi)
- Turn Betternet ON
If the steps above don't work and you are located in any of the following countries: Pakistan, Iran, Oman, Qatar, China, UAE, Saudi Arabia
- Please contact our support team
- Provide a description of the issue and a screenshot (If applicable)