If you are experiencing speed issues, there a few troubleshooting steps you can try before you perform a speed test:
- Make sure there are no third-party apps interfering with your speed
- Please note that switching connection **OFF** and **ON** a few times can help the app search for servers that are closer to you, which may be faster due to its location.
- If this doesn't help with speed, please run the speed test detailed in this article from our help center: Testing your internet speed
PLEASE NOTE: It's normal to experience speed reduction from 30%-50% when using any VPN service
IF YOU ARE EXPERIENCING SPEEDS SLOWER THAT 30%-50% THEN YOU ARE WELCOME TO CONTACT US.
To submit a request, you can go into the application and click the Sandwich icon > Click "Contact Us"
Please send us your speed test results. You should have 3 screenshots to send us after your test:
1.) A screenshot of the speed test with Betternet CONNECTED
3.) A screenshot of the speed test with Betternet DISCONNECTED
3.) A screenshot of your IP ADDRESS while Betternet is CONNECTED