Before troubleshooting, please make sure:
- You are connected to the internet via Wi-Fi or LAN
- A 3rd party app is not interfering with Internet Settings 'For example, a firewall with strict settings, or another VPN application or antiviruses such as Kaspersky or Avast.'
- Launch the app and try to connect. Dialog box to install profile will appear. Click "Allow" in the dialog box
- From System Preferences > Network> Click on Betternet VPN > Click connect switch button (please note UI on/off button will be off all the time)
If the steps above didn't solve the issue, please contact our support by clicking settings > Contact us from the app. We're happy to help.