Why Can't I Connect to A Virtual Location? (Mac)

First, verify the following:

• You are connected to the internet via Wi-Fi or mobile data network and can access the Internet.
• You are not using another VPN or strict firewall while the VPN is connected. 

To troubleshoot this issue:

1. Click the button to start the connection.
2. Try selecting a different Virtual Location to see if this issue is with one specific Virtual Location or all of them.
3. Try selecting different VPN protocols.