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I am unable to connect to the internet when Betternet is on. Is there anything I can do to fix this?

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 If you are having trouble connecting to the internet after I turn on Betternet on your iPad, iPhone, or any other iOS device you'll need to make go through our checklist of reasons that could be interfering with our application. 

Before troubleshooting, please make sure:

  • You are connected to the internet via Wi-Fi or a mobile data network
  • Your device is not jailbroken or modified
  • A 3rd party app is not interfering with the Internet Settings 'For example, a sensitive Firewall or another VPN application.
  • You are running iOS 12 or above

If all the above is correct:

  1. Delete app completely
    • Press and hold the app's icon until it starts shaking
    • Click on the X to remove it
  2. From device Settings > General > VPN and delete all remaining profile (If any)
  3. Reinstall the app from the App Store and follow the steps to complete the installation.
  4. Sign in to your account using your credentials.
  5. Connect and Change Virtual Locations, then surf the internet freely.

If the steps above didn't solve the issue, please contact our support.

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