Before troubleshooting, please make sure:
- You are connected to the internet via Wi-Fi or LAN
- A 3rd party app is not interfering with Internet Settings 'For example, a firewall with strict settings, or another VPN application or antiviruses such as Kaspersky or Avast.'
- Turn Betternet Protection ON
- Switch wifi ON and OFF
- Connect to a different network (for example, if you were connected to Wi-Fi, try connecting to LAN or another Wi-Fi)
- Open Betternet > Turn Protection ON
If the steps above don't work and you are located in any of the following countries: Pakistan, Iran, Oman, Qatar, China, UAE, Saudi Arabia, please contact our support by clicking settings > Contact US from the app and provide a description of the issue and a screenshot (If applicable).