There are a few reasons why you may not be able to access a specific website:
- You are using Betternet while you are not correctly logged into your Premium account: In this case, when accessing some sites, you will see a payment wall. In both cases to resolve this issue, you need to link your device to your Premium account.
- The website that you are trying to access has your cookies: For this case, you will need to clear your cookies and try to access the site once again. For more information on how to clear cookies, click here for assistance.
- There is an actual problem with our servers: If have already cleared cookies and you have made sure that you are logged in as a Premium User, then it is likely that there is an issue with our servers. If this happens, please submit a ticket through our application to contact our support.