Betternet does not connect

For Free Users:

Please consider the 2 points below:

1. Before using Betternet, you need a network access. Please choose a stable network and try to connect. If your problem remains, change your network from mobile data to WiFi or vice versa. You can also try the other available WiFis
2. Sometimes Betternet free servers are very busy. In these cases accepting a new request may fail. You can wait for a few minutes and try again.

In a case your problem remains, please contact us through the app.

For Premium Users:

In order to troubleshoot the problem, please consider the following points:

1. Change your network from your mobile data  to WiFi or vice versa
2. Reboot your device and modem. Check if this solution works for you.
3. Do not forget to try all available servers. If you can not connect to any of them there can be a blockage from your ISP.

In a case of remaining this problem, please submit a ticket to our support helpdesk.