Connection problem in Hexatech protocol could have different reasons:
1. There is a problem with your network.Please change your WiFi to 3G connection or vice versa, and check if the problem remains. You can also try other available Wi-Fi modems.
2. It is possible that you have changed the standard time of your device. Please go to the setting of your device and make sure that your time and date is automatically updated.
3.There is a chance of IP blockage by your network provider. In this case, you can contact our support team and they will check the possible problems and release relevant updates to the problem.